Scope and Parties

Please note that your use of this website and any sub-domain of this website is subject to our terms and conditions of use set out below and any other rules or policies that may be published on this website. By using this website, you agree fully to these terms and conditions.

Please note these terms and conditions apply only to this website. It does not extend to any websites that can be accessed from this website including any links we may provide to social media websites.


Price of Goods

The price listed on the website for NEUÚ products will be as given at the time when you place your order on the website. Prices quoted are inclusive of VAT. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or the price for the products on the website is incorrect.


Making a Purchase Online

Browse our range of products in our online store and click ‘buy now’ or 'add to cart'. You can check the products you've added to your cart at any time by clicking on the cart icon at the top of the page. Creating an account is beneficial to you as you will be able to save your billing and delivery details for quicker future shopping or if you prefer you can purchase as a guest. The full price and delivery charges will be displayed before you confirm any final payment. When you are ready to proceed with payment, click on the ‘continue to payment’ button and confirm your payment and delivery details. We will then send you an order confirmation receipt by email with a summary of the details of your order. When your goods have been shipped, we will send you an email to confirm this with tracking code details of your order.


Use and Security

You are entirely responsible for any activities that occur under your NEUÚ Account. You agree to notify us of any unauthorised use or any breach of security under your NEUÚ Account. All information, designs, images, videos and other content provided on the website are the exclusive property of NEUÚ.



We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the website are solely responsible for complying with all national and international laws (where relevant) and we exclude any sole liability.


Disclaimer of Warranties

Any information contained on the website is not meant to be comprehensive and if you are inexperienced in using the products, you should always seek expert advice from your dermatologist or contact the product manufacturer. The information contained in the website is for information purposes only and, although we have made every effort to ensure the information is current and correct, the information available through the website is provided "as available" and without representation or warranties of any kind either expressed or implied including merchantability, fitness for a particular purpose and all such warranties are expressly disclaimed to the fullest extent permitted by applicable laws. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

This website is controlled and operated by NEUÚ from Ireland. In accessing this website, you do so on your own initiative, and you are responsible for complying with local laws, as applicable.


Limitation of Liability

To the fullest extent permitted by applicable law, neither NEUÚ nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the products or services offered through this website, including, any indirect or consequential loss or damages, loss of data, income, profit or opportunity, and claims of third parties, even if NEUÚ has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.


Intellectual Property

All content available on the website, including but not limited to text, graphics, logos, button icons, page layout, underlying code, images, audio clips, video clips, data compilations and software, and the compilation thereof (collectively, the “Content”) is the property of NEUÚ, our affiliates or other relevant third parties and is protected by Irish and international copyright laws. The trademarks, logos, and service marks displayed on the website (collectively, the “Trademarks”) are the registered and unregistered marks of NEUÚ, our affiliates, partners or licensors, in Ireland and other countries, and are protected by Irish and international trademark laws. This website may contain links to other sites. Unless stated otherwise, these sites are not under the control of NEUÚ or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.


Modification of Terms

We reserve the right to change the terms and conditions of use or policies regarding the use of this website at any time and to notify you by posting an updated version of the terms and conditions of use on this website.


Force Majeure

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.



Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms and conditions of use are solely used for the convenience of the parties and have no legal or contractual significance. Any waiver of any provision of these terms and conditions must be in writing and signed by NEUÚ to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future.


Governing Law

These terms and conditions of use and any disputes arising out of these terms and conditions shall be governed by and construed in accordance with the laws of Ireland, and you hereby submit to the exclusive jurisdiction of Irish courts.



If any court of competent jurisdiction finds any provision of these terms and conditions to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.



NEUÚ reserves the right to terminate the website with or without cause at any time. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.


Newsletter and Targeted Advertising

When you buy from NEUÚ and with your express consent we'll sign you up for our bimonthly e-mail newsletter, full of great news and special offers. If you want to unsubscribe, you can at any time by clicking the 'unsubscribe link' of the newsletters we send you.

We may engage in Targeted Advertising which allows us to develop personalised advertising so that it directly relates to offers that may be of interest to you. Advertisements are placed so as to reach consumers based on various traits such as demographics and consumer behavioural variables (such as product purchase history). Targeted Advertising enables us to more easily determine user preferences and purchasing habits, so that ads will more pertinent and useful for you. If you would like to opt out of receiving such advertising, please click the “unsubscribe” link in the advertisement and follow the instructions.


NEUÚ Promotions

NEUÚ reserves the right to withdraw promotional codes at any time. When running promotions on the website, we reserve the right to prevent the use of additional discount codes / vouchers. Products within promotions cannot be purchased in conjunction with any other offers.


Best Before Dates

To get the very most out of NEUÚ products, we recommend using the products within 6 months after opening. Please see best before dates displayed on our packaging.