Returns Policy

We accept returns from customers who have purchased products on neuu.com. Items must be unopened, in their original packaging and a saleable condition to qualify for a return and refund.

Customers are responsible for the cost of return postage. To return any items please email hello@neuu.com within 30 days of purchase with your name and order number and we will provide a return address. Customers should retain proof of postage. On receipt of the item in a resalable condition, and within 30 days of purchase, a refund will be issued to the original payment method.

If you purchased our product from an authorised retailer other than neuu.com, please contact them directly for any assistance.

How does our 30-day risk free trial work?

We want your skin to love our product and are confident that once you have tried our marine lipid moisturiser you will never need another. However, we know we cannot be all things to all people and are removing the risk of trial by offering a 30-day money back guarantee if you find our product does not work for your skin. Please note the 30-day risk free trial is open to first-time customers of neuu.com only and is limited to one item per customer.

To redeem this offer please email hello@neuu.com within 30 days of purchase with your name and order number and we will provide a return address. Please pack and ship the unused portion of the product back to us and retain your proof of postage. Note that customers are responsible for the cost of return postage. Once we receive the product we will issue a refund to the original payment method used. In the event FREE shipping applied to dispatch of the original order, the cost of dispatch shipping will be deducted from the refundable amount.

Order Cancellations

If you need to cancel your order for any reason, we will do our best if you let us know immediately. However, once the packaging and shipping process has started, an order can no longer be cancelled.

If you have any queries in relation to your order please contact hello@neuu.com and we will do our best to help you out.