NEUÚ Delivery Policy

Typical Delivery Times For Orders

Next day delivery orders for Ireland must be placed before 3pm Monday to Thursday for delivery the following day. Orders received on Friday before 3pm are delivered on Monday. Delivery to Europe usually takes between 4-7 working days. Note we do not currently ship outside of Ireland, UK and Europe.

Shipping charges are calculated on basis of a 0-3kg parcel weight. Should your order exceed 3kg we will contact you to inform you of the applicable charges.

Delivery Delays and Returns

We will do our utmost to deliver your order within the timeframe outlined. Products on our site are subject to availability and delays may sometimes occur which are outside of our control. Hence dates specified for delivery are approximate only. NEUÚ only use reputable and trusted couriers to deliver our products worldwide safely and securely. All packages are tracked through your unique order number and must be signed for when you receive them.

If delivery is delayed for more than 28 days you have the right to contact us and refuse to accept the products. In such circumstances we will refund any money paid by you for the products plus any shipping charges.

Please be aware that parcels returned to us due to non-collection will be subject to additional postage charges if re-sending products.

Deliveries are made on business days only. During Bank Holiday periods and National Holiday periods there may be delays in deliveries. Please refer to your courier’s website for up to date delivery information during holiday periods.

Shipping and Delivery Charges

Please see the table below for charges related to shipping. We offer FREE shipping for orders over €70 in Ireland, Northern Ireland and the UK. Prices are based on packages weighing less than 3kg. If you have any queries please contact our Support Desk support@neuu.com.

  

 


Provider

Orders < €70 Orders > €70
IRL Fastway €4.95 FREE
UK Fastway €5.95 FREE
EU DHL €12.50 €8.50
USA n/a n/a n/a
ROW n/a n/a n/a

 

General information & Customs

Please note that some delays may occur due to special packaging, handling and transport requirements for NEUÚ products. The method of shipment for these items is dictated by regulations to which we fully adhere therefore shipment of some products to certain locations may not be possible. If your order is affected we regret any inconvenience in advance and thank you for your understanding.

Shipping costs shown on your order do not include duties, taxes or other import fees assessed by governments outside of Ireland. You may be subject to additional import duties, taxes or fees assessed once your shipment(s) reaches the destination country. These costs may vary and are your responsibility as they are not within the control of NEUÚ.